Delivery Policy

Lumencre is a marketplace. Orders are delivered by the seller you bought from (or their courier), not by Lumencre. Because we match you with sellers near you, most orders arrive quickly — often the same day for sellers in your own city/LGA.

You can order from sellers in your own country and state/region. We currently operate in Nigeria, with more markets coming. Sellers may also choose to deliver to other states; where they do, that option appears at checkout.

Delivery within your own state is free. Delivery to a different state carries a fee set by the seller, shown clearly at checkout before you pay. If a seller doesn't deliver to your state, their items can't be added to that order.

Delivery times depend on the seller and how close they are to you. Same-state and same-city orders are typically fastest. Time estimates are provided in good faith and are not guaranteed.

You can follow your order's status (paid → dispatched → delivered) in your order history. The seller updates these as they fulfill your order.

Your payment is held securely by Lumencre and is only released to the seller after you confirm you received your order(or automatically a few days after delivery if you take no action and haven't reported a problem). If your order doesn't arrive or isn't as described, use "Report a problem"on the order and we'll step in.

Please make sure your delivery address, state, and LGA/city are correct at checkout — these determine which sellers can serve you and where your order is sent. Lumencre is not responsible for orders delivered to an incorrect address you provided.